Knowledge 21 Sessions featuring woman speakers!
Hey all! I just wanted to quickly drop a few links to some sessions that are featuring woman speakers! This isn’t a comprehensive list, as I’m still working on that, but I hope this gets you started. If you have any that you want us to add to this list, please reach out to us!
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Elevating women and minorities through eliminating career barriers
Speaker: Sharon Barnes
For years I have been overworked and under-challenged by non-technical jobs like running a life insurance agency. Encouraged by a friend about how great they found ServiceNow to be, I started learning using the freely available training. In less than a year I landed my first job building custom applications. In just a few more months I was crafting end-to-end integrations between SN and external systems. Now I am helping my company design a ServiceNow internship program for minorities so others can have that same opportunity.
Author’s Note: This is such an important topic. It’s literally the reason this blog exists. If you only have time for one session, please take the time to watch this one. This is shining a spotlight on such an important issue that must be addressed and the way that Sharon shared her story, advocated for change and showed how she and NuAxis are working towards it is just phenomenal. Thank you so much, Sharon!
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Citizen developer program - ‘They CAN have their cake and eat it too’
Live session
Speakers: Paige Duffey and Brian Nuernberg
May 13 @ 1:30pm - 30
Empower your business users to self-serve development. In this session to learn how Novant Health has implemented and maintained a Citizen Developer program, leading to increased output. Find out how to move development closer to the requestor while ensuring a stable environment. Learn how to scale Application development across the organization and safely grow embedded developers while protecting your environment.
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Creating an inclusive workplace
Speakers: Lara Caimi and Penelope Prett
Research tells us that diversity, inclusion and belonging are no longer ‘nice to have’ components within the corporate environment – they are business imperatives. Join ServiceNow Chief Customer & Partner Officer Lara Caimi for this Think Big session with Penelope Prett, CIO of Accenture, where they will discuss the process of promoting an inclusive workplace and an accepting corporate culture, regardless of identity.
As a champion of Accenture’s inclusion and diversity efforts, Penelope will talk with Lara about the challenges and opportunities related to building an inclusive workforce. They’ll discuss the importance of programs that create greater digital literacy and a deeper sense of belonging for underrepresented groups. Caimi and Prett will also share their personal experiences with diversity and inclusion and talk about how creating a culture of belonging leads to organizational success.
Author’s note: This is another immensely important session that highlights the importance of diversity, inclusion and belonging. Thank you so much to Lara and Penelope for doing this!
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Build cross-enterprise workflows with process automation designer and playbook
Speaker: Lisa Holenstein
May 10 @ 10:30pm - 25h
In this hands-on training, you'll learn how to create custom, drag-and-drop processes using Process Automation Designer that can then be visualized and interacted with in real-time using Playbook Experience. Build custom Activity Definitions that are powered by Flow Designer to perform tasks such as creating specific tasks, performing updates to records, and collecting user input to be used in integrations.
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Build a killer workspace experience for your custom app
Speaker: Lisa Holenstein
May 10 @ 10:30pm - 25h
In this session, you’ll begin with a starter workspace experience created from App Engine Studio, and customize it using UI Builder to create an authoring experience for a blogging application. This session is complementary to CCL1088, but neither is a prerequisite for the other. Join this session to learn how to set up workspace theming, custom landing pages, integrate meaningful data visualizations, and embed playbooks and other components in your configurable workspace experience.
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Quickly add business logic to your app
Speaker: Lisa Holenstein
May 10 @ 10:30pm - 25h
Discover all the ways ServiceNow can provide business logic to turn a system of record into a workflow application without writing a single line of code. In this session, you’ll improve an existing workflow, create a reusable subflow, and create a new workflow from scratch. Challenge exercises will show you how to prevent users from entering invalid data.
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Bristol Myers Squibb: Creating a digital onboarding and employee experience with ServiceNow
Speakers: Lori Moser, Paul Carey, Allen Hughes, Lisa Delin and Mukti Patel
Bristol Myers Squibb (BMS) implemented ServiceNow Lifecycle Events to create a digital onboarding experience and support employees across stages of their journeys. Join this session to learn how BMS:
- Utilized design thinking to define requirements for employees at each transition
- Created a preboarding experience through campaigns to digitally immerse new hires into the BMS culture
- Streamlined activities to enhance the experiences for employees and new hires
- Implemented just-in-time manager guidance to support new hires through preboarding/onboarding to accelerate a sense of belonging
- Expanded access of knowledge to pre-hires to empower them with additional resources further
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How General Mills leverages the ServiceNow platform to capture and understand global COVID employee data
Speakers: Cara Herrick and Kerry Gustafson
May 18 @ 1:30pm - 30m
General Mills is leveraging ServiceNow’s Emergency Response Management suite and HR Service Delivery module to understand the impact of COVID-19 on its workforce, ensure business continuity and promote outreach to employees who need it most through this challenging time.
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Breaking rules while breaking ground
Speakers: Soledad O’Brien and Arlan Hamilton
Arlan Hamilton started Backstage Capital from the ground up while homeless. She has since raised more than $15 million and invested in more than 180 startup companies led by underestimated founders who identify as Black, women, and/or LQBTQ. Soledad O’Brien talks with Arlan during this Think Big session about how she started Backstage and the challenges and opportunities she’s faced as she works to minimize funding disparities in tech.
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Stories as diverse as America: A conversation with Soledad O’Brien
Speakers: Nick Tzitzon and Soledad O’brien
Emmy-award-winning documentarian, journalist, author, and philanthropist, Soledad O’Brien, has covered a wide range of stories and social issues throughout her career, including issues around race and diversity. ServiceNow’s Nick Tzitzon sits down with Soledad for a candid Think Big session conversation about her own story, how she’s using her platform to inspire conversations about race, diversity, and social justice, and her thoughts on what leaders can do to truly integrate diversity into their organizations.
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Expert basketball tips and tricks
Speaker: Tianna Hawkins
Take a break between sessions and join WNBA star Tianna Hawkins as she gives some expert tips on how to shoot like a pro and stay active on the court with your kids! Transform your enterprise and your game at Knowledge 2021.
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Live: Cook along with Chef Nyesha Arrington
Speaker: Nyesha Arrington
Time: May 11 @ 9:00 pm - 30m
Chef Nyesha J. Arrington has been in love with the kitchen since cooking alongside her Grandmother at a young age. Born in Southern California, Arrington was introduced early to diverse foods such as bulgogi, octopus, and homemade kimchi during the first stages of life which these experiences infinitely shape Arrington's palate development and her ideas about cooking and culture Integrating flavors and techniques from around the world, Chef Arrington will create and share a global style that is both personal and unparalleled. We hope you cook along with Chef as she demonstrates one of her favorite meals!
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Predictive AIOPs and the game changing benefits of AI-Powered Service Operations
Speakers: Gerard Berthet and Lisa Wolfe
As a result of the explosion of digital services, the volume of all the incidents organizations work on might increase by 10 to 20 times today's amount ... and this is a problem humans alone just cannot scale. And that's where: AI-Powered Service Operations comes in - it helps you and your IT teams scale the sheer volume of issues by staying ahead of them - and predicting and fixing them before they happen. ServiceNow ITOM Predictive AIOps helps move organizations from after-the-fact troubleshooting to predictive operations management. ServiceNow Predictive AIOps complements event management with powerful log analytics and anomaly detection of application behavior, not just metrics, to help users predict issues before they impact users and act upon the insights, all within a single platform. In this session, we will discuss: AI-Powered Service Operations and go under the hood on the key new capabilities of Predictive AIOps and how peer organizations have leveraged them to detect brewing issues and fix them before they impact users of the business.
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Extraordinary challenges drive extraordinary innovation: A banking case study
Speakers: Kamille Peterson and Bipin Paracha
Banks face extraordinary challenges, from running safe operations during COVID to improving internal efficiencies in an age of declining interest revenues. TCF is a leading retail and commercial banking chain headquartered in Detroit, Michigan, with almost 500 branch offices. In this session, Kamille Peterson (TCF's senior VP and director of IT product delivery and workflow) will share insights on how she helps improve the organization's capacity to innovate using technologies from ServiceNow and advisory services from INRY. In diverse areas like vendor risk management, emergency response management, regulatory compliance, and more, Kamille's team has shown the value that ServiceNow can bring by making banks nimbler and more efficient.
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Fireside chat with Dreamworld: IoT and cold storage monitoring
Speakers: Brett Aspel, Herman Taljaard and Megan Magee
May 13 @ 12:00pm - 30m
Join Herman Taljaard from Enable Professional Services and Brett Aspel from Dreamworld for a fireside chat about their IoT cold storage monitoring use case. Dreamworld, Australia’s largest theme park, will share how they used Connected Operations, a ServiceNow IoT product, to automate remediation and audit processes, reduce risk, and increase productivity throughout the park. Attend this session to learn how Dreamworld saved 520 hours per year in manual checks while delivering a delightful experience for both park operations teams and visitors.
