Knowledge 2022 Las Vegas sessions!
Knowledge time is here again! If you’re going to be in Las Vegas on May 25th and 26th check out these live sessions! - it’s going to be a blast. Today I wanted to show you some sessions that are going on live in Las Vegas that you should definitely visit if you’re on-site!
I’ll be highlighting sessions featuring women speakers that you need to watch. If you can’t make it, be sure to check out the digital versions of these sessions as well.
(We are still trying to figure out the details for our women-only WomenNow meetup, so stay tuned and follow us on our social media to stay up to date on that.)
A customer’s AI journey on the Now Platform
Speaker: Rahul Madavarapu and Nilima Desai
AI applications provide the most benefits when working in a close-knit fashion versus point solutions. Having a platform that unites multiple AI applications to work together ultimately allows the Now Platform to shine and deliver its true potential. However, customers don’t always know how to apply or link these solutions to provide experiences that wow their customers. This session showcases the power of the Now Platform's AI capabilities: AI Search, NLU, IAR (Issue Auto Resolution), and Virtual Agent, where workflows guide the end-user from one AI product to the next, truly showcasing the power and intelligence of ServiceNow!
A holistic approach to herding citizen developer cats in the wild west
Speaker: Uloaku Akwada and Nichol Leonen
To deliver more digital transformation at a faster pace, the USAF must leverage ServiceNow Delegated Development capabilities to meet business users' needs. We see the solution as more than just platform technology. Join the hands-on ServiceNow leaders (Operations Manager and Demand Manager) as we share a journey-in progress, provide tips and potential pitfalls and point out critical underpinning practices to assure Citizen Developer Teams are successful and contribute to new and better features AND platform health, leaving a legacy that will remain not crumble when they leave.
Alliant Insurance's Agile journey in infrastructure and security
Speaker: Ryan Skadberg, Klaire Trajano, and Scott Yates
Alliant Insurance scaled Agile to promote organizational alignment, collaboration, and delivery across large numbers of Agile teams–supporting the Agile transformation from Waterfall to hybrid to SAFe with an early focus on organizational change management, training, and leadership. The company embraced the minimum structure to track dependencies and deliverables by taking a client-centric approach to deliver Infrastructure and security work. Alliant is now strategizing on how to further integrate demands from ITSM channels into SPM structured development and manage the strategic portfolio across the organization.
Aon’s Transformation for Growth: Leveraging ServiceNow for Business Services
Speaker: Bipin Paracha and Bharti Sharma
As a leader in insurance, risk management, and consulting, Aon has grown through both organic means and M&A. As the organization realizes its economies of scale, moving to a standard, digital operating model for core business operations is essential. In this session, you will learn how Aon leveraged the power of ServiceNow to implement standard processes across business units and geographies for key customer workflows like sales, brokerage, and underwriting, as well as colleague and IT workflows. Aon transformed its global operations for greater agility and alignment around best practices.
Becton Dickinson takes advantage of the ServiceNow power curve
Speaker: Trish Johnson
Trish Johnson is the platform owner of long-time customer Becton Dickinson (BD). Attend this session and learn how Training and Certification and Expert Services have helped BD grow the value of its existing ServiceNow applications. Hear Trish share her experience with leading practices, tools, and product documentation, and pass on advice to succeed for others embarking on a ServiceNow implementation project.
Create your first AES app template in minutes with no code!
Speaker: Kylin Follenweider, Andrew Barnes, and Michelle Dalida
Have you been asked to develop the same app for many teams, departments, or customers? Do you follow a best-practice process or do the same five things every time you start an app? Authoring an app template can help supercharge citizen dev programs or give new app devs a leg up while decreasing developer fatigue and reducing repetitive setup tasks. In this lab, you will learn how easily App Engine Studio can take you from a single app to many apps with no code! We'll also walkthrough building a simple custom template to automate app dev tasks preconfigured to your app dev standards.
Creating psychological safety for women at work
Speaker: Vanessa Smith and Hannah Datz
Discover how to create a psychologically-safe workplace for women–driven by trust, respect, and acceptance. Join this thought leadership session to learn how to build a psychologically- safe culture in a hybrid work environment, in person and virtual.
CreatorCon Keynote
Speaker: Sarah Toulson, Marcus Torres, Chris Haas, and Earl Duque
Join us in this double feature of cool tech and developer success stories! This session features Marcus Torres showing off the latest innovations in ServiceNow’s application development platform and giving us a sneak peek on the roadmap. We also explore the professional path of an accomplished developer, Sarah Toulson, Experience Lead at Servos and the role ServiceNow had in her career success.
Customer Experience - Accelerate Engagement & Impact in a Competitive Attention Economy
Speaker: Asish Ramchandran, Kelsey Langford, and Kevin Corcoran
The importance of providing a differentiated customer experience has been increasing steadily. For some of today’s organizations, customer experience and support is a key differentiator. For others, it is the key to revenue growth through monetization and cost optimization. Deloitte enables enterprises to transform their customer experience by connecting people, knowledge, products, services, and supporting assets across organizations in an integrated customer experience model supported by ServiceNow capabilities and broader technology ecosystems.
Deliver effortless customer experiences that drive long-term loyalty
Speaker: Sheri Kahn
In today's digital-first age, customers expect a hassle-free experience when engaging with brands. However, given the stark reality of isolated legacy systems and siloed teams, organizations are challenged to deliver great customer experiences. By unifying people and processes, organizations can streamline their business and create effortless experiences for both customers and employees at scale. Attend this session to learn what is available in Customer Service Management to help your organization increase customer loyalty, employee productivity, and bottom lines.
Discover the fastest way to build an app on the Now Platform
Speaker: Lauren McManamon
Why reinvent the wheel every time someone needs a common use case? In this lab, you will learn how to leverage the power of app templates for the fastest and easiest way to create new apps with common patterns.
ESG & IRM: It takes two to tango
Speaker: Kirby Kleeberg, Fiona Grandi, and Vasant Balasubramanian
ESG became an even hotter topic recently with the emergence of newly proposed regulations that are demanding an increased focus in climate-related risks. Companies will have to step up their integrated risk management in driving ESG program governance and operations. Join us for a fireside chat about the evolving and larger role that IRM will play in ESG program governance as programs mature. We’ll talk about the governance and risk disclosures that are part of the new SEC proposed guidelines and dive into ways that Risk & Compliance will have to expand their risk taxonomy, adopt new risk profiles and appetites, and influence greater controls testing to support the company’s ESG program. We will touch on how the IRM module of ServiceNow is part of the new ESG offering and used by GRC–and what synergies can be gained when intertwining both. The value in stepping up IRM for ESG goes beyond complying with emerging regulations, towards strengthening and scaling the program, and earning the trust of employees, customers, and investors – stakeholders who are eager to see results.
Enable a hybrid workplace to support the future of work
Speaker: Jordan Waechter and Gerald Beaulieu
Organizations must adopt flexible working models to meet the changing expectations of where and how employees choose to work. In this session, learn how ServiceNow Workplace Service Delivery can help you deliver on every phase of your distributed workforce strategy with digital workplace experiences, proactive communications, and automated health and safety processes.
Enabling a voluntary safe return to the office using technology
Speaker: Dana Luevano
Dana Luevano is the Director of EHS+S at Uber Technologies, where she provides the critical leadership necessary to drive strategic program implementation. With over 10 years of experience, she leads a global team dedicated to the safety and well-being of all employees within the workplace. Leveraging technology to create a synergy of cross-functional processes across the organization has led to critical success as Uber ignites opportunity by setting the world in motion.
Expedia Group’s unified employee experience strategy
Speaker: Michelle Nelson and Houston Chatham-Wright
Flexible work has forced companies to simplify how and where employees find the help and support, they need. At Expedia Group, global employees can easily find the services they need across IT, HR, facilities, and other internal service teams. This session will take you on their journey of self-service and how ServiceNow Virtual Agent, Employee Center Pro, Agent Workspace, and the Now Mobile app drive positive employee experiences. Tune in to also hear how Expedia measures success and what its strategic roadmap looks like for the coming year.
Financial Services Operations Product Strategy and Roadmap
Speaker: Tammi Shapiro and Brandy Alexander
In 2022, Financial firms will win by reinventing themselves and by creating operational excellence that delivers frictionless client experiences. Join us to learn how to reduce customer effort, delays, and duplication of effort across the front, middle, and back offices. Make every customer interaction one that contributes to the next sale or relationship expansion.
Fortune 500 electronics company energizes IT with ServiceNow
Speaker: Lauren LaFortuna
With 2020 sales of $28B+, Arrow Electronics needed a strong platform to support its 302 locations worldwide. Looking to move away from multiple legacy products, the company aimed to streamline IT service under a single platform. By implementing ServiceNow's full ITSM suite, ITAM, and Event Management, Arrow is now providing a modern experience for employees and customers alike. Between a high-end service portal, Tier 0 self-service model for requests, and Virtual Agent, its systems are more streamlined, and its employees are more enabled than ever before.
Fostering a culture of learning in your organization
Speaker: Emily Barnard and Hannah Cao
Are you ready for the next disruption? Can you train your way out of the Great Resignation? This session will showcase the different perspectives and benefits of a continuous learning culture. We will explore the uncommon sense about learning, and how our relationship with learning needs to change. Learn why training doesn’t stick and what to do about it and prioritize learning opportunities that will make the biggest difference to you and your team today.
From “X-ray to workflow” with ServiceNow and Celonis: Redefining how work flows
Speaker: Vanessa Smith, Gene Reznik, and Heidi Thompson
If COVID showed us anything, it’s that the world is changing faster than ever. When processes we rely on break, the ripple effect is massive, adversely impacting the supply chain as well as customer and employee experiences. Learn about the unique partnership between ServiceNow and Celonis, and how it is designed to tackle and solve the biggest core business processes challenges–from process breakdown (x-ray) to resolution (workflow).
Global Atlantic succeeds by viewing ServiceNow as a journey
Speaker: Joshua Sutton and Danielle Thomson
ServiceNow is more than a series of applications and features. To achieve maximum value, organizations must see it as a journey, one that includes platform technologies, organizational change, process maturity and business objectives. In this session, learn how CDW helped Global Atlantic on their journey to maximize ROI from their ServiceNow investment. Hear how a focus on business objectives that allowed for flexibility and re-alignment along the way led to a huge win for the business, with accelerated adoption, critically improved license visibility, and the creation of a federated CMDB.
How ServiceNow and 3CLogic transformed CX and EX business for MSP, Solugenix
Speaker: Guillaume Seynhaeve, Christine Antonelli, and Tessa Rocha
Solugenix used to be held back by manual processes, limited reporting capabilities, and slow, costly third-party CSAT processes. Discover how after integrating ServiceNow with 3CLogic, the company created a single omnichannel system of record between ServiceNow chat, ticketing, and knowledge base and 3CLogic voice and SMS – for an end-to-end customer and employee experience and: •Saved 6,000 minutes per month of talk time with chat, voice self-service & reporting •Saved approx. 45,000 emails (75%) in 12 months
How Walgreens transformed siloed data into service-aware CMBD
Speaker: Wendy Marshall
Walgreens Boots Alliance (WBA) an integrated healthcare, pharmacy, and retail leader, maintains 13,000 locations globally. Learn how IBM is helping WBA consolidate siloed data into a Service Aware CMDB, providing a unified view of assets and configuration for both on-premises and Cloud data resulting in application and technology portfolio rationalization through service mapping. This ServiceNow implementation is driving operational efficiencies and cost savings through augmented discovery and integrations with Azure for automated Cloud Provisioning and Cloud Insights.
How edge computing & the cloud continuum are spawning a new age of innovation
Speaker: Teresa Tung, Dave Kanter, and Kevin Barnard
When edge and cloud environments work together, a whole new world of innovation is revealed. Discover the possibilities as this session explores the “virtuous cycle” created when edge data feeds cloud analytics and returns new insights back to the edge to transform business and personal experiences. Thought Leadership experts share their vision for extending digital capabilities to the physical space to delight people where work, shop, dine, and have fun. We’ll share real-world stories of how customers are innovating from cloud to edge to improve quality, boost productivity, and deliver new experiences.
How to activate customer service as a value center and driver of business growth
Speaker: Jochen Hostalka, Daniel Quick, and Dawn Anderson
Research from Accenture reveals that companies who viewed customer service as a value center, rather than as a cost center, achieved 3.5X more revenue growth. In this session, experts from Accenture and ServiceNow explain how embedding service across the customer journey—from learning and purchase to usage, support and repurchase—shifts service into a role that contributes to business growth, customer loyalty and trust. Learn about the next wave of service automation and how to reduce customer effort, help maximize value from their purchases and provide insights for product development.
Implement Vaccine Management in two weeks
Speaker: Jack O'Brien, Brenden Owens, and Kelly McKinney
Notre Dame needed a solution to schedule flu and Covid-19 booster vaccinations for faculty, staff, and students. We needed to manage inventory, provide proof of vaccinations, send vaccination data to a state body, and report real-time on signups and shot completions. The flu blitz was a practice run for the 2022 Covid booster vaccination blitz. The challenge, we had two weeks to implement the solution. Join this session to learn how we met the challenge.
Inclusive Design: Creating product experiences for an infinitely diverse audience
Speaker: Amy Lokey and Laura LeBleu
Businesses are prioritizing hiring and retaining diverse talent to improve their product and business outcomes––ensuring diverse perspectives are represented within their employee population. To succeed in upholding their commitment to diversity, inclusion, and equity, enterprises must provide accessible and inclusive digital experiences to employees and customers. In this session, Amy Lokey will discuss how to implement an inclusive design strategy for digital products, including approaches to organizational design, product design methodologies, employee training, and empathy building programs. Learn more about ServiceNow’s Center of Excellence for Accessibility, and how Amy and her team design products that meet the needs of an infinitely diverse and global audience.
Industry in full flow - Leading manufacturing intelligent automation journey
Speaker: April Smith, Boris Rabkin, and Lee Calvert
Find out what it took to pivot a leading manufacturing organization to a unified smart workflow system that streamlined and modernized operating procedures. It’s no secret that technology can transform business by eliminating redundancies and streamlining processes via automation, but is also an arduous task. This team took on the challenge, went beyond efficiency improvements, and achieved transformation to get work done better, faster, and more securely resulting in improved employee/customer satisfaction, operational efficiency, visibility to real-time information, and significant cost savings.
Journey from zero to one: Configure, Build, and Deploy using AES and AEMC
Speaker: Brooks Hawkins and Jina Li
In this session we will take you on the journey of deploying your first app into production using App Engine Studio. Along the way you will learn how to install and configure AES, set up a deployment pipeline, create development guardrails using delegated development, deploy an application from one instance to another, and monitor application status using App Engine Management Center. Your instructors come from Creator Workflows Product Management and have all the inside App Engine Studio tips and tricks, so bring on the questions! This is the most important session you will attend this year!
Leveraging user experiences to accelerate AI adoption
Speaker: Jessa Anderson and Marcelle Goodsell
We know that your roadmaps likely include automation and artificial intelligence (AI) – but it can be daunting to get started. We will share insights gleaned from over 40 ServiceNow customer experiences setting up various ServiceNow AI solutions that you can apply to help accelerate AI adoption in your organization. Based on customer conversations, we will share recommendations and tips to help set you up for success, including the importance of stakeholder support, the role of data, starting small with pilots, and building trust with end users!
Managing third-party and supplier risk with ServiceNow VRM and IRM
Speaker: Brian Rizman, Cameron Nickerson, Mayank Garg, and Melissa Pall
The enterprise has become fragile with greater reliance on cloud resources and external support, while also facing greater risk and compliance expectations. Edgile will moderate a panel discussion with representatives from Banner Health, Equinix, and Medtronic covering:
Content Matters: Insights into achieving risk and compliance objectives—managing laws, regulations, and your risk register
Collaboration & Coordination: Teams enabled and better supported by ServiceNow IRM & VRM
ServiceNow Integrations: Integrating IRM and VRM with other parts of the platform and/or other VRM-related tools
Maximize value with ServiceNow and DXC Platform X™
Speaker: Rebeca Gállego Iglesias, Paloma García Herrero, and Rik Burgering
CIOs are challenged with finding the right balance between innovation and cost. DXC Platform X™ gives customers the flexibility to take advantage of DXC’s applied intelligence capabilities while realizing a personalized user experience and driving significant business value from their ServiceNow investment. Our platform delivers excellence using predictive intelligent automation based on data honed from decades of managing mission-critical IT estates. Learn how you can benefit and achieve a state of ‘silent operations,’ saving time and money, and enabling focus on your core business.
NLU tuning journey
Speaker: Rahul Madavarapu and Sibo Ding
Learn how NLU and its capabilities can be harnessed to gain its full potential. This session will help customers steer clear of pitfalls during model tuning. Ultimately, customers will be empowered; building confidence in their understanding of NLU and what drives certain behaviors in the model performance. Learn how to build NLU models, apply best practices in different areas within NLU to bring many of its capabilities and learn insights to be in the driver's seat when it comes NLU Model tuning!
OMG! You've outgrown email and spreadsheets: Now let's do this right
Speaker: Roxana Lampert
Stop emailing spreadsheets to co-workers and external team members and create a single source of authority for your information. In this lab, you will learn how to import and store data, build forms and lists for easy access, and add a workflow for automation! See how fast and easy it is to unlock productivity in your organization with an app!
Ongoing journey to digital transformation
Speaker: Eunkyung Jun and Dohyung Woo
LG CNS, one of the largest SI companies in Korea, shares its successful story of implementing and customizing ServiceNow’s ITSM product. The company completed ITSM for 16 LG subsidiaries in the last two years and is now planning its next stage. Join this session to hear about the lessons learned from the successful implementation of ServiceNow ITSM solutions and why you should take the next step with AI-powered Service Operations and HRSD solutions.
Product Lab Insiders: Influencing ServiceNow products and experiences
Speaker: Jana Rieger
Are you interested in helping us create and improve ServiceNow’s products? Come learn about our exclusive Product Lab Insider program; your opportunity to share your expertise and provide input on early design concepts and test our products to ensure seamless usability. During this session, I will describe the perks of being a Product Lab Insider and share an example of how our members have influenced the direction of the Now Platform. This is your chance to inform product strategy and customer experiences so we can create the best experiences for you and your team!
Product roadmap: The future of work with HRSD and WSD
Speaker: Jordan Waechter
The world of work is evolving right before our eyes. Join this exciting roadmap session with ServiceNow's product team in a discussion of our continued investment into innovations that support the future of work. Learn how ServiceNow helps you:
Keep your managers and hybrid workforce productive and engaged from anywhere
Improve employee and HR efficiency through omni-channel, AI-powered self-service solutions
Define the new workplace with digital reservations, space management, and new indoor mapping technology
Reimaging the what, where and how of work to thrive in an uncertain future
Speaker: Danielle Logan, Pete Choo, and Penelope Prett
More than 50% of workers are exploring new sources of income and contemplating career changes. That’s why putting people first is more important than ever. Learn what it takes to create a workplace that inspires people to be their best while helping the business flourish. Our panel of experts explains how to balance the human, digital and physical components to foster an inspirational workplace experience and optimize productivity while managing cost. Hear about Accenture’s real-world success story transforming the workplace experience for its 700,000+ employees from Accenture CIO, Penelope Prett.
Roundtable: Financial Services: Making advisors shine: Delivering operational excellence
Speaker: Ramon Neal and Laura Ryan
Financial advisors are weighed down by a growing administrative and compliance burden, which takes too much valuable time away from focusing on their clients. Join this roundtable to discuss the challenges you're facing and ideas to reduce the bureaucratic burden on advisors and operations staff.
Roundtable: Keeping the customer as the focus in digital transformation
Speaker: Hannah Datz
Discuss how you are bringing the power of the whole company to serve the customer. We'll discuss how successful businesses are bringing the back-office closer to the front office with digital transformation designed to meet changing market demands and serve customers.
Roundtable: Managing the employee experience in healthcare
Speaker: Doug Crose and Rhonda Blatti
The physical, emotional and intellectual load on healthcare employees is intense, so come discuss strategies for ensuring the employee experience in healthcare is worthy of the heroes it serves.
Roundtable: Procure to pay process
Speaker: Heidi Thompson
Utilizing process mining to improve procurement processes. The discussion will center around the struggles with the "Procure to Pay" process and how to modernize Accounts Payable and Procurement with process digitization.
Roundtable: Retail operations
Speaker: Suvro Goswami and Kelly Kent
Learn about the latest trends happening in retail, recent content and knowledge developed, partnership opportunities, use cases, and share best practices. As retail stabilizes from COVID, some trends are more sticky than others. Let's discuss which ones are keeping your customers up at night.
Roundtable: Student experience
Speaker: Shannon Cobourn
More than ever, educational institutions are focused on meeting the modern needs of students to drive institutional success. Having insight into the student journey and automating mundane tasks to free up time for the most critical touchpoints are crucial in driving a personalized and competitive engaging experience. Join this session as we share ideas on improving student success.
Roundtable: Top West enterprise roundtable: Employee experience
Speaker: Dionne Rodrigues and Monette Stevens
Come join your peers serving large enterprises in the West as we discuss strategies for deploying world class employee experience technology.
Strategic Portfolio Management (SPM) product roadmap
Speaker: Doug Page and Carina Hatfield
Strategic Portfolio Management (SPM) enables you to continuously align work across teams to various levels of strategy ensuring goals and outcomes are delivered with confidence. Join this Strategic Portfolio Management product roadmap session to learn about the product vision and get your finger on the pulse of how SPM can transform your business.
Successful citizen development enterprise-wide with low-code app development at scale
Speaker: Brooks Hawkins
With digital transformation being a core competitive differentiator, organizations must deliver applications for everyday tasks and processes with unprecedented speed. However, professional developers working in traditional, pro-code dev environments cannot do this alone. That’s why a new generation of developers—citizen developers—are stepping up to boost business productivity. Join this session and learn why ServiceNow App Engine is key to setting up a successful citizen development program.
Tractor Supply customer service’s journey from ITSM to CSM
Speaker: David Vilaysouk-Johnson, Alayna Bolyard, and Kevin Owens
In 2021 Tractor Supply Co. moved our Customer Solutions team away from ITSM and into CSM to provide a better customer support experience. Utilizing integrations with our CRM system, SAP, and Cisco Finesse (b+s Connects) we created a unified agent desktop to give our customer service agents more access to customer data at their fingertips. We also moved our agents into using Agent Workspace which has provided a more focused place for agents to work.
Transforming customer service at Pure Storage with speed and agility
Speaker: Edwin Tompkins, Colin Mead, Donelle Block, and Mark Bower
Pure Storage was looking to migrate their customer service solution while maintaining robust capabilities in an eight-month timeframe. While some may have done a "lift and shift" to satisfy the timeline, KPMG was able to introduce new capabilities that enhanced the customer experience through revamped workflows and customer engagement capabilities. Engineers at Pure Storage benefitted from an enhanced UI, highly intelligent case routing and a connected solution that integrated more than 15 different applications. The result? Greater agility and speed in customer service delivery.
Transforming the future of workplace at Accenture
Speaker: Tami McNairy
In 2020, Accenture deployed ServiceNow HR Service Delivery for over 500,000 employees around the world. Fast forward to 2022, Accenture is continuing their digital transformation journey and deploying ServiceNow Workplace Service Delivery to provide employees with modern digital workplace experiences. Join this session to learn how Accenture identified processes for success, overcame operational challenges, and delivered capabilities to meet the needs of their employees during turbulent times.
Vertex elevates employee experience & drives career growth with innovative HRSD
Speaker: Stephanie Otto and Kimberly Rose
Vertex is a biotechnology company whose mission is to bring new therapies to people with serious disease. Learn how they launched three portals in three years: My Vertex, Career Hub and GO! (onboarding and transitions). Leveraging ServiceNow they are harnessing the power of cross functional workflow, chatbot and delivered a career pathing visualization experience including a job matching skills engine to foster internal mobility and skill development. See how virtual high fives and confetti matter the most!
Wellstar: Our Now Value journey with ServiceNow
Speaker: Dianne Kokotoff and Mike Crow
Wellstar Health System is an integrated healthcare system in Georgia with nearly 25,000 team members. A ServiceNow customer since 2016, Wellstar has successfully implemented two major ServiceNow products (IT Service Management and Vulnerability Response) and work is well underway on its third (HR Service Delivery). Wellstar's Executive Director of Enterprise Solutions and Automation, Dianne Kokotoff, will share how the organization’s success with ServiceNow aligns to the Now Value journey.
What's new and what's coming for the ServiceNow Virtual Agent and NLU
Speaker: Victor Chen and Marcelle Goodsell
Learn about the cutting-edge capabilities of our Virtual Agent chatbot with natural language understanding and how it enhances employee experience and automated issue resolution. Get an overview of our latest release with demos of new features. Then, get a sneak peek at our roadmap for the next release.
When employee requests, asset inventory, and finance come together
Speaker: Roxann Averitte
How do you get everything to interact with your hardware asset management lifecycle? In this session, Graphic Packaging Holdings will share how we automated our finance department and stockrooms with hardware requests. Requests are made from the service catalog and hardware is automatically assigned, stockrooms are replenished, and assets are depreciated when used, not while on the shelf. We saved roughly $200k right away by reducing shipping costs and buying in bulk. We’ll share the fail-safes we put in place to keep our workflows and assets moving along.
Why should manufacturers care about a delightful customer experience?
Speaker: Shruddha Agarwal and Laura LeBleu
Are your customers complaining that it takes too long or costs too much to resolve complaints and issues or that it is too hard to do business with your company? Customers want a proactive and personalized experience from companies they do business with. Join us to learn how ServiceNow can help you surprise and delight your customers through the entire customer journey.
Women in Tech: Be inspired and connect with female leaders and allies
Speaker: Teresa Tung
Technology Workflow hosts this first in-person luncheon to kick off a forum focusing on female leaders. Join us to hear the career journey of a distinguished guest speaker and network with your peers to form a supportive community!
Yes, you can design a great user experience
Speaker: Sarah Toulson
A well-designed user experience is essential to ensure high adoption and solid ROI. Join designer/developer Sarah Toulson as she explores fundamental design principles and equips you with practical tips that will help you create elegant end-user experiences. Whether you are a ServiceNow veteran or a newcomer to the platform, these insights will stretch your skills beyond platform configuration, to successfully navigating the world of fonts, colors, and other elements, to design and develop a welcoming experience users will be excited to adopt, whether on the Service Portal or the Next Experience UI.
Special mentions
Jeopardy!
Speaker: Earl Duque
Test your knowledge against the ServiceNow experts in this trivia game based on the popular TV show. We'll give the answers and they provide the questions. Think you know the answers? This game is also a "Now on Now" story – the app controlling the game is running on ServiceNow!
ServiceNow Karaoke Party
Speaker: Earl Duque
Join the party in the Developer Lounge as we sing karaoke using a ServiceNow app. Everyone is invited to sing along. Don't feel like singing? You can still use the app to rate others and leave comments. It's going to be a blast!
These aren't necessarily women-led presentations but I think these are going to be fun events where we can all hang out at and share our experiences. You should definitely come find me at one of these and say hi!
Swag Swap Fest
Show off your craftwork, share a token gift, or get rid of old surplus swag. We're blocking time for people to get together to share or trade stickers, pins, 3D printed keychains, old ServiceNow backpacks, or whatever. Don't have anything to give away? Show up anyway - you're more than likely to bring home something cool.
