Today we’ll delve into the basics of the Service Catalog Builder. ServiceNow attempted something similar with the Catalog Item Designer several years ago, but it was not widely adopted. It was a bit clunky to use, and offered less freedom than building out an item the old-fashioned way. The new builder is definitely an upgrade. So let’s explore this a bit together.

Last week Quebec was released for Personal Developer Instances. As we are now given the opportunity to explore the newest ServiceNow release, you’ll be seeing several posts over the next couple of months going over some of the new features. I spent a little time playing in the new UI Builder. I’ve documented below the steps I took to create an Experience.